How We Support You
✉️ Email Support
For non-urgent inquiries or detailed questions, our email support team is always ready to assist. We provide fast, thorough responses to help you resolve any issues you might face, whether it’s about using the platform, feature requests, or account management.
- Response Time: We aim to reply to all emails within 24 hours to ensure your concerns are addressed promptly.
- Comprehensive Solutions: Our team is dedicated to providing clear, actionable steps to solve your issues.
💬 Live Chat Support (Enterprise Plan)
For Enterprise Plan users, we offer 24/7 live chat support. Get instant answers to your questions and resolve issues in real time. Our team of experts is always available to assist with complex workflows, technical problems, or feature optimizations.
- Real-Time Assistance: Speak directly with support specialists who can guide you through any challenges.
- Personalized Support: Your dedicated account manager can provide tailored advice based on your business’s unique needs.
📞 Phone Support (Enterprise Plan)
Enterprise customers also benefit from priority phone support. If you need immediate assistance or have a pressing issue, our support line is open for quick and efficient problem-solving. Whether it’s a technical glitch or an urgent document processing issue, we’re here to keep your operations running smoothly.
- Priority Access: Enterprise users get front-of-the-line access to our support team.
- Direct Solutions: Talk through your issues with an expert who can provide fast, effective solutions.
🛠 Troubleshooting Guides
Our Help Center is filled with troubleshooting guides that can help you solve common issues without needing to wait for support. Whether you’re facing problems with file uploads, cloud integration, or export options, our guides walk you through solutions step-by-step.
When to Reach Out to Support?
- Technical Issues: Experiencing errors with file uploads, OCR processing, or export features? Reach out to support for a quick resolution.
- Billing Questions: Have questions about your subscription, invoice, or payment? Our support team can help clarify and resolve any billing concerns.
- Feature Guidance: Unsure how to use a specific feature, like cloud integration or document chat? We’ll guide you through it.
- Customization Requests: If you need custom integrations or specific workflows for your business, our support team is here to assist.
We’re Here to Help
At Inkscribe AI, our support team is committed to ensuring you have a smooth and successful experience with the platform. Whether it’s a quick fix or a deep dive into complex workflows, we’re here to help.
🖥 Contact Support Now via your dashboard to get the assistance you need, or upgrade to the Enterprise Plan for 24/7 live chat and phone support.