At Inkscribe AI, we are committed to ensuring the highest standards of data privacy and protection for all users. This General Data Policy outlines how we collect, handle, store, and protect your personal and document data across all services provided by Inkscribe AI. By using our platform, you agree to the terms outlined in this policy.
1. Data Collection
We collect different types of data depending on how you use our services. These categories include:
1.1. Personal Data
Personal data refers to information that identifies you as an individual, such as:
- Name
- Email address
- Billing information
- Contact details
1.2. Document Data
When you upload documents to the platform, we collect and store information contained within those documents for processing purposes. This data may include:
- Text and images from scanned documents
- Metadata associated with documents (e.g., timestamps, formats)
1.3. Technical Data
In addition to personal and document data, we collect technical data related to your use of the platform:
- IP addresses
- Browser type and version
- Operating system
- Device information
- User activity on the platform (e.g., page views, clicks)
2. Purpose of Data Collection
We collect and use data to improve, personalize, and deliver our services in an efficient and secure manner. Specific purposes for data collection include:
2.1. Service Provision
We use your personal and document data to provide the following services:
- Document processing using OCR and translation features.
- Secure storage of your documents and personal information.
- Account management and billing.
2.2. Product Improvement
Technical data is analyzed to improve the functionality, speed, and reliability of our platform. We use this data to identify areas for enhancement and develop new features.
2.3. Communication
We use your contact information to:
- Send service updates or important information regarding your account.
- Provide technical support or assistance in case of issues.
3. Data Storage & Retention
Inkscribe AI ensures that your data is stored securely and retained only for as long as necessary to fulfill the purposes for which it was collected.
3.1. Personal Data
Personal data is retained for the duration of your relationship with Inkscribe AI. You can request deletion of your personal data by contacting us, subject to legal requirements.
3.2. Document Data
Documents are stored on our secure servers for the duration you choose to keep them. You have full control over your uploaded documents and can delete them at any time from your account dashboard.
3.3. Backup & Recovery
Inkscribe AI performs regular backups of all data to ensure that it can be recovered in the event of system failures or unforeseen issues.
4. Data Security Measures
We employ the following security measures to protect your data:
4.1. Encryption
All data, whether in transit or at rest, is encrypted using advanced encryption standards to protect it from unauthorized access.
4.2. Access Control
Access to user data is strictly limited to authorized personnel within Inkscribe AI. Each staff member is granted access based on their role and responsibilities.
4.3. Secure Authentication
We offer two-factor authentication (2FA) for all accounts to ensure that only you have access to your Inkscribe AI account.
4.4. Payment Security
All payment transactions are processed through secure third-party gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).
5. Data Sharing
Inkscribe AI does not sell or rent your personal data to third parties. However, data may be shared under the following circumstances:
5.1. Service Providers
We may share your data with trusted third-party service providers who assist us in operating the platform, processing payments, or delivering services. These providers are bound by confidentiality agreements.
5.2. Legal Compliance
We may disclose your data if required to do so by law, or in response to legal processes, subpoenas, or government requests.
6. International Data Transfers
Inkscribe AI operates globally, and your data may be transferred to, and stored in, servers located in countries outside your own jurisdiction. In cases where international data transfers occur, we ensure that adequate safeguards are in place, such as complying with GDPR requirements for data transfers from the European Union.
7. User Rights
Depending on your location, you may have the following data rights:
7.1. Right to Access
You have the right to request a copy of the personal data we hold about you.
7.2. Right to Rectification
You may request corrections to inaccurate or incomplete personal data.
7.3. Right to Erasure
You have the right to request the deletion of your personal data, subject to any legal obligations for data retention.
7.4. Right to Restriction of Processing
In certain circumstances, you may request that we limit the processing of your data.
7.5. Right to Object
You have the right to object to the processing of your personal data, particularly for direct marketing purposes.
8. Third-Party Links
Inkscribe AI may include links to third-party websites or services that are not governed by this policy. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies.
9. Changes to This Policy
Inkscribe AI reserves the right to modify this General Data Policy at any time. We will notify users of any significant changes through email or a prominent notice on our website. Please check this page periodically for updates.
10. Google Workspace API Compliance
Inkscribe AI explicitly affirms that Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. We are committed to ensuring that user data handled through Google Workspace APIs remains private and secure, strictly for the purpose of providing services outlined in our platform.
Contact Us
If you have any questions or concerns regarding this policy or your personal data, please contact us at:
Email: support@inkscribe.ai